Frequently Asked Questions

Do you deliver products locally?

 

Yes for Orders over £30.00 Delivery in Hoo Village is Free.  

 

Can I collect my order?

 

By prior arrangement collection is possible from Hoo or Northfleet.

 

 

When will my Order arrive?

 

We dispatch Orders twice a week by Royal Mail Signed For Service.  Once your order has been dispatched we will send you the tracking number via paypal

 

How long do the products last?

 

Our products have a 6 month shelf life from the date of opening, if you keep them in a reasonably cool dark place with their lids on.  Do not leave them on a sunny windowsill or by a radiator.

 

How do I do a Patch Test?

 

Wash a small area on the inside of your arm near your elbow.  Wipe it clean and dry.  Apply a small amount of the product to the area and rub into your skin.  If you skin shows any redness, itching, or irritable sensations, these indicate that you are allergic to something in the product and therefore should not use.

 

Can I use essential oil products if I have a medical condition or are pregnant?

 

If you have a medical condition or are pregnant then you should contact your doctor/midwife regarding the use of essential oil products, as they will be aware of your medical history

 

What age are your products suitable for?

 

Our cosmetic products are for people aged over 3 years old.

 

 

Do you sell Gift Vouchers?

 

Yes we do, what a lovely gift they make.  You can either buy a set priced one or one for a workshop, with your order just let us know where you would like the gift voucher posted.

 

I don't have a Paypal Account, how can I pay on line?

 

You don't have to have a Paypal account to pay online, you do need to click through to Paypal to enter your card details and Paypal will process your payment.

 

 

Other Questions regarding our workshops/items we have for sale?

 

Just go to our Contact Us and send a message